Our mission here at the coolestshop is to live by our name. We aspire to bring our customers a wide variety of the hottest products available. Please realize that all the products on the site may only be available for a short period of time. For information or questions about an order please call us from 8am-5pm PST at: phone: 541 431-0494 fax: 419 844-5800 or email us at: info@coolestshop.com SHIPPING POLICY: Continental US: All orders shipping to the continental United States that are over $50 are eligible for free UPS ground shipping. Those continental US orders under $50 will be charged a flat $6 shipping charge for UPS ground service. Alaska/Puerto Rico/Hawaii: All orders to Alaska and Puerto Rico may be subject to an additional shipping charge due to inflated shipping charges to these locations. International Orders: All international orders are shipped out with UPS express international 2-3 day service. No exceptions can be made to this policy. Your shipping charge will be e-mailed to you within 48 hours of your order. You can then approved or decline the charges. If you decline your card will not be charged and the order will be cancelled. PRIVACY POLICY: When you share information with coolestshop.com you are sharing that information with coolestshop.com alone! All information collected will be used to fulfill orders placed through coolestshop.com. Any information collected by coolestshop.com will not be shared with any other company. All information collected is kept secure and is only accessible by employees of coolestshop.com. We have a extremely strict fraud policy with all our employees that protects you from any internal fraud occurring on our end. If you should ever need to update any information submitted to coolestshop.com you may contact us via the e-mail address or phone number listed above. RETURN POLICY: When returning an item purchased at coolestshop.com, please download and use this form HERE . To ensure effective service of your return, include all original tags, labels, and packaging. The customer is responsible for covering the cost of shipping the returned item(s), and should the items get lost in transit the customer is responsible for the loss. We suggest insuring any items of considerable cost. All returned merchandise is subject to a minimum 10% re-stocking fee. There are no refunds on sale items, they may only be returned for store credit. If you'd like to exchange the item you are returning for something else that we have in stock, please include a description of the item with your return slip. All returns may be shipped to: coolestshop.com attn: returns dept. 2855 Capital Drive Eugene, OR 97403 SALE POLICY: When an item goes on sale at coolestshop.com, we will price match ONLY if you have placed the order 48 hours prior to the item going on sale. All price matching will be done in the form of a store credit ONLY, we will not issue any money back, there are no exceptions to this rule. Thanks for checking out coolestshop.com! Our customers ROCK! Peace